Shipping Policy

We despatch from our studio in India and ship pan-India through trusted courier partners (Delhivery, BlueDart, Ekart and India Post). This Shipping Policy explains how it works, what it costs, and how long it takes.

1. Where we ship

We currently ship within India only. Pincode serviceability is checked at checkout; if your pincode is unserviceable we won’t allow the order to go through and will suggest an alternative if available.

2. Processing time

Orders placed by 4 pm on a working day are typically packed and handed to the courier within 1–2 business days(Mon–Sat, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day. You will receive a despatch confirmation email with the tracking link as soon as the parcel is collected.

3. Delivery time

After hand-off to the courier, expected delivery is:

• Metros (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad): 2–4 business days.
• Tier-2 cities: 3–5 business days.
• Other locations: 5–7 business days.
• Remote/north-east locations: up to 10 business days.

These are courier estimates and not guarantees. Adverse weather, strikes, government holidays or pincode-specific congestion occasionally cause delays. We’ll always update you if we’re aware of an issue.

4. Shipping charges

• Free shipping on orders of ₹999 and above.
• Flat rate of ₹99 on orders below the free-shipping threshold.
• Cash on Delivery: same flat shipping charge plus a small COD handling fee shown at checkout.

5. Tracking your order

As soon as we hand the parcel to the courier you’ll receive an email and SMS with the AWB (tracking) number. You can also find live status under Account → Orders.

6. Delivery attempts & address corrections

Couriers typically make up to three delivery attempts. If no one is available, the courier will return the parcel to us and we’ll arrange a refund (less return shipping cost). Please make sure someone is at the address during business hours, or specify a deliverable address such as an office.

Address changes are possible only before the parcel leaves our warehouse. Once the AWB is generated, address changes are subject to courier approval and a re-routing fee may apply.

7. Partial shipments

Occasionally we ship items from the same order in separate parcels (for example, when one piece is in our main studio and another at a finishing partner). You won’t be charged extra; you’ll receive separate tracking emails.

8. Lost or damaged parcels

If your parcel is marked delivered but you haven’t received it, contact us within 48 hours of the “delivered” status — we’ll raise a ticket with the courier and follow up daily until resolved. If a parcel arrives damaged, please record an unboxing video and write to us within 24 hours of delivery so we can replace or refund as quickly as possible.

9. Packaging

Every order ships in a recyclable kraft mailer with a soft pouch and protective insert for the piece itself. Multi-piece orders are bubble-wrapped per item to prevent scratching in transit. We don’t use plastic fillers; if your order arrives in damaged outer packaging, please record an unboxing video and write to us within 24 hours.

10. Address & pincode accuracy

Please double-check the pincode and house number at checkout. Indian couriers use pincode-based routing, and a typo (even one digit) can send your parcel to a completely different city. We aren’t able to offer free re-routing if a parcel is despatched to an incorrect address you provided; you’ll need to wait for the return-to-origin and re-order, or pay the courier’s re-routing fee.

11. Public holidays

We don’t despatch on public holidays or Sundays. Orders placed on those days enter our queue on the next working morning. You can check our holiday list on the contact page or write to us if you’re ordering close to a major Indian festival and need a guaranteed delivery date.

12. Contact

Shipping questions? Reach us at hello@arqjewels.local or +91 0000000000. For tracking-specific issues, please include your order number and AWB code in the first email — it lets us pull the courier ticket without a back-and-forth.